Prop hire companies have procedures in place to ensure that the hiring process can take place smoothly. The following information applies to customers of the Superhire Group:

• All new customers will be subject to a cash account only.
• A cash account means that a purchase order together with a payment with cash, cheque or BACS payment before any props leave our site.
• Personal cheques should have a cheque card to accompany them. A cheque that is returned via the bank will be subject to an admin fee of £25.00.
• The purchase order should have the company's full address details together with telephone number, fax number and an email address.
• Our hire charges are calculated on a percentage of the risk value. Any items that are not returned will be charged at the risk value figure. Any damaged items will be charged based on a portion of the risk value.
• We hire by the week and give 8 days to a week. Therefore if props are to be collected on a Wednesday they will be due back on or before the following Wednesday.
• Any late returns will be subject to an extra weeks hire at a reduced rate.
• To convert from a cash account to a credit account you would need to speak to the Finance & Admin Manager. The decision to convert will be based on how often you have used us and how much you are spending.

• A new credit account would be opened for any customer who is doing either a feature film or a production for television.
• If any of our props are to be taken out of the UK a deposit will be required and this is based on 50% of the Risk Value of the items hired.
• An application form is available from the accounts department and once completed you will be advised whether the account has been accepted.
• An order should always be faxed or posted before the props leave the site.

Any queries please contact our Finance & Administration Manager on 0871 231 0900 or email trez@superhire.com